The product was not returned for analysis.The complainant states the use of a viscoelastic, which is not qualified to be used with the associated iol/cartridge combination.While we are unable to determine the origin of the reported complaint, our observations reasonably suggest that it is not manufacturing related.Based on the information provided by the customer, the most likely root cause is failure to follow the instruction of the manufacturers qualified iol delivery system product combinations and alternative viscoelastic, as the complainant states the use of an unqualified combination.The use of nonqualified combinations may result in delivery issues and/or damage.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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