The distributor in (b)(6) rejected (b)(4) esp accessory ball, due to an "insufficient heat seal".In this instance, there was no patient involvement as the packaging anomaly was discovered during incoming inspection prior to distribution to an end-user.This report is being raised based on a device malfunction with potential of injury upon reoccurrence.
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Complaint is not confirmed.Received one 60-5181-103 in unopened original packaging.Lot number was verified.Performed a visual inspection of the device, there were no obvious signs of a breach.Performed a functional inspection, the devices were dye leak tested, which indicated that the packaging did not have an insufficient heat seal.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution were found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.(b)(4).Per the instructions for use, the user is advised the following; these devices should never be used when: there is visible evidence of damage to the exterior of the device such as cracked or damaged plastic, these devices fail the inspection described herein.This issue will continue to be monitored through the complaint system to assure patient safety.
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