Ge's investigation has completed.The actual device was evaluated, and it was determined that there is no evidence to indicate that this failure was due to a puncture of the battery.It was caused by the pressure of the back of the phone being replaced.This increased the pressure within the battery resulting in gases being vented and subsequent ignition leading to a fire.Complaint and service data was reviewed and no other occurrence of the vscan extend bursting into flames could be found.However, other instances of bulging batteries were noted, and the investigation turned to trying to reproduce the issue using bulging batteries.This testing concluded battery bulging by itself did not cause the vscan extend to burst into flames.It was further concluded that battery bulging occurs when an aging battery maintains a 100% state of charge (i.E.Doesn't get discharged properly) due to a lack of charge/discharge management via software, which is currently the design of the vscan extend.Therefore, ge's actions to address the bulging batteries is to change the software design going forward to allow for proper charging/discharging cycles.Additionally, service procedures for handling a bulging battery of a vscan extend were reviewed and it has been concluded that current procedures for replacement and disposal are adequate.
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