(b)(4).Manufacturing site evaluation: the instrument is not available for investigation.The instrument was repaired locally near the user facility.Investigation: no product at hand.Batch history review: the product does not require batch management; a review of the device quality and manufacturing history records is not possible.Conclusion and root cause: no product available and therefore it is hardly possible to determine an exact conclusion and root cause.It appears that the cause of the failure is not product related.There is the possibility that the root cause of the problem is most likely usage related.Rationale: according to the quality standard a material defect and production error can be excluded.Without the product we cannot determine the exact cause.They repaired them locally.There is the possibility for usage error due to improper handling.This could have caused a damaged blade and led to insufficient cutting ability.If investigations are required, the product should be provided for examination in the complained status.Furthermore, according to instructions for use (ifu), the following points must be observed: "prior to each use, inspect the product for loose, bent, broken, cracked, worn, or fractured components; do not use the product if it is damaged or defective; set aside the product if it is damaged; replace any damaged components immediately with original spare parts." "after each complete cleansing, disinfecting, and drying cycle, check that the product is dry, clean, operational, and free of damage (e.G.Broken insulation or corroded, loose, bent, broken, cracked, worn, or fractured components.); check that the product functions correctly; immediately put aside damaged or inoperative products and send them to ats, see technical services".
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