Our fse (field service engineer) was not on-site since the customer did not request any service and fixed the arm by themselves.According to received information; the support arm broken, due to excessive force.We have not been provided any picture or detailed information about this case such as; from which part the support arm was broken.Therefore we cannot further investigate the reported issue.Due to lack of information the root cause could not been found but most probably the support arm had been exposed to a force that it could not been able to sustain.
|