It was reported that the unit had a burning smell and was showing an error on the display.The event timing was during cleaning.During technician inspection, no odor, nor any signs of the unit leading to produce an odor could be replicated.There was no harm or injury involved.No adverse events were reported as a result of this malfunction.
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This event has been recorded by zimmer biomet under (b)(4).Udi: (b)(4).The device history record (dhr) for intellicart system serial number (b)(4) was reviewed noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have not been previously repaired by zimmer biomet surgical.On 17 june 2019, it was reported from (b)(6) medical center that the unit had a burning smell and was showing an error on the display.On 17 june 2019, a zimmer biomet certified service repair technician was contacted about the cart and dispatched to be at the site.On 18 june 2019, the technician arrived at the site but could not find any odor or signs that would lead to an odor.The technician could also not find any errors on the unit.The technician verified that the unit was functioning as intended then returned the unit to service without further incident.Service work order (b)(4) on 17 june 2019.The reported event was not confirmed during inspection of the device; therefore, the root cause could not be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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