Product complaint #: (b)(4).
If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
Investigation summary: the device was received at service center and evaluated.
The complaint can be confirmed.
As per the service report outer tube damaged, distal tip damaged, shaver damage to distal tip, distal tip has deposits -optical system, broken lenses in optical system.
The root cause for the reported failure could be user mishandling.
However,definitive root cause cannot be determined.
A manufacturing record evaluation was performed for the finished device product (242018) and lot number ((b)(4)), and no non-conformances were identified.
At this point in time, no corrective action is required, and no further action is warranted.
However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
Udi: (b)(4).
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It was reported by the sales rep via phone that the hd epscp,4.
0,30,167,mitek had a burnt tip.
They continued the case with the scope with no patient harm or delay.
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