Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center; the device was sent for service.The defect reported by the customer has been verified.The complaint can be confirmed.Upon evaluation of the device per service report, it was identified that the wrong o-rings were mounted impairing the functionality of the device.The o-rings were replaced.The root cause for the reported event is due to incorrect o-rings mounted on the device.A manufacturing record evaluation was performed for the finished device serial number 1450m5155r and no non-conformances related to the reported complaint condition were identified.At this point, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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