Investigation summary: bd has been provided with photos and samples for catalog 301948 lot 1710230 to investigate for this record.Visual examination of the photos and samples seems have been wet and damaged before arrival to the customer.As a result, bd was able to verify the reported issue.The most probable root cause could be related to the storage or transport of the product after production.As it relates to the manufacturing process, bd was unable to determine a root cause.Considering our in-coming and in-process inspection and since this is the first time this lot is reported for this defect, no corrective actions are required at this time.Investigation conclusion: after the revision of the bhr and registers of c-047 "revision of damaged material in handling / storage procedures", bd has determined that no re-work was done with product of this batch.Bd has not been able to establish the specific root cause thereby incur the reported issue.The most probably root cause could be related to the storage or transport of the product after production.According to above results, root cause analysis is not possible to determine, but we should stand out that this is an uncommon issue and the occurrence chances are practically negligible.Root cause description: possible damage of the product during storage or transport after the manufacturing process.Rationale: we can ensure that the probability of finding this kind of defect is isolated and any recurrence is really unlikely in our products since review syringe dhr showed no indication of the alleged defect, considering our in-coming and in-process inspection and since this is the first time this lot is reported for this defect, no actions are required.
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