The investigation determined that there were discrepancies in the materials provided by the doctor that could have led to a fit issue and subsequent trajectory issues.The intra-oral patient scan was missing an area of deep soft tissue on the buccal side of areas #3 - #6.This area should have prompted addition of heavy block-out either virtually or physically to correct the gap, but the software technician only indicated that "slight" block-out should be added during lab fabrication.Although the instruction was not appropriate to address the discrepancy, the affected area was ultimately trimmed during fabrication and not included in the guide.Therefore, the issue likely did not affect the fit of the guide.The patient scan quality submitted by the doctor was suboptimal and could have contributed to the fit issue.There was limited soft tissue separation throughout the scan, heavy shine in the posterior areas which obscured the shapes of teeth #4, 7, and 12-15, and the scan was taken with a closed bite which further obscured the shapes of the teeth.However, these factors alone did not necessitate a request for new materials as the registration was acceptable per procedural guidelines.The guide passed its quality analysis prior to shipment, confirming that the trajectories aligned with the dental model.The returned guide was determined to seat well on the dental model with stable sleeves.The trajectory analysis determined that the trajectory aligned well with the treatment plan and the deviation was within the standard tolerance of <0.5 mm.The doctor had planned and approved the treatment plan prior to fabrication.Therefore, the potential cause of the fit issue is likely inaccurate tooth anatomy in the intra-oral scan which would have been difficult to detect due to the aforementioned patient scan quality observations.As the guide did not fit properly, the planned trajectories likely deviated thus causing the adverse event.Doctors are advised to not use the guide for surgery if it does not seat properly in the patient's mouth.
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