The customer reported event of 'autopulse li-ion battery (sn (b)(4)) overheat smoking and melting in the multi-chemistry battery charger (mcc) bay' was confirmed during visual inspection.The most probable root cause was due to a conductive particle within the case (solder splash, broken component, metallic particle) and shorted critical circuit component pads and/or moisture from condensation which triggered a voltage breakdown between adjacent ~high voltage circuitry/parts on the pc board.During visual inspection the battery was found to be burned, thus confirming the customer's complaint.There were no signs of water ingress found inside the battery.Functional testing or review of archive data, was not possible due to the returned state of the burned battery.
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