Section h4: additional information manufacturer's investigation conclusion: the centrimag primary console used at the time of the reported event was not returned for analysis.Per reported information, exchanging the patient's motor resolved the issue.The returned motor was analysed under mfr# 2916596-2019-03600.Because the console was not returned for analysis, the reported event could not be confirmed and the root cause could not be conclusively determined.It was reported that the motor was exchanged without any reported harm to the patient.Reports of similar events will continue to be tracked and monitored.The 2nd generation centrimag system operating manual has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console, and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.No further information was provided.The manufacturer is closing the file on this event.
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