The referenced device was returned to the manufacturer for evaluation.The service group confirmed the reported spots on the image, from excessive broken image fiber bundles.A visual inspection was performed on the scope and found the bending section skeleton at the distal end of the scope was protruding out from the bending section cover.The bending section damage is approximately 70mm from the distal end side, which failed the leak test from the bending section cover.The bending section cover was removed in order to reveal the extent of the damage to the bending section.Upon removal of the bending section cover, it was confirmed that the bending section skeleton is fully separated producing sharp edges near the insertion tube side.The bending section support pins are still intact and not lifting.Based on the evaluation, the likely cause of the bending section skeleton breaking is due to excessive force and/or stress, attributed to mishandling.The instruction manual states the following; ¿do not twist or bend the bending section with your hands.Equipment damage may result¿.Additionally, the instructions for safe use manual indicate that, damage to the bending section would happen if excessive force was applied while angulating in the opposite direction if there was no movement from the bending section; this would occur more so in a narrow environment.
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