Zimmer biomet complaint (b)(4).The device will not be returned for analysis; however, an investigation of the reported event is in progress.Once the investigation is completed, a supplemental medwatch 3500a will be submitted.The user facility is foreign; therefore a facility medwatch report will not be available.Report source: (b)(6).
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This follow-up report is being submitted to relay additional information.The complaint is non-verifiable.The complaint was opened because (b)(6), sales rep reports 2 screws that could not drll into the bone due to poor self-drilling.The 1.5x4mm x-drive tf sd screw ea (part# 91-6704, lot# unk) was not returned for investigation and no photos were provided.For these reasons, the screw could not be visually evaluated or functionally tested.The dhr for this product could not be reviewed due to the lot number being unknown.There are no indications of manufacturing defects.For this part (91-6704) and the previous one year (from the notification date) regarding the fracturing of this screw, there is a complaint rate of (b)(4) which is no greater than the occurrence listed in the application fmea.The most likely underlying cause could not be determined.Potential contributing factors could be a worn tip resulting from excessive force applied during insertion to a patient with high bone density or the insertion angle of the screw.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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