It was reported that the unit had a battery failure.The device was in use at the time of the event; however, there was no patient harm.The patient was placed on another unit.The manufacturer's sales representative visited the customer's site and found the device failed to recognize the internal battery.When the power cord was removed, the device failed to switch to battery mode and stopped operating.
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G4: 24sept2019; b4: 30sept2019.The manufacturer's international service technician performed troubleshooting and confirmed the reported issue.The service technician replaced the battery and the issue was resolved.No parts were returned to failure investigation; therefore, the root cause of the reported issue could not be determined.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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