The customer reported via phone call that insulin pump was not working and her insulin pump did not help her sugar anymore, the customer already use 2 different infusion sets.The blood glucose was 331 mg/dl.The customer¿s blood glucose on the time of the incident was 290 mg/dl.Customer had site issue irritation and symptom as soreness.The customer did not want to continue in troubleshoot for her skin issue.The customer advised to change entire set, reservoir and insulin and treat per health care professional instructions.The customer advised to call back for assistance if high blood glucose persist.The device will not be returned for the analysis.
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