The initial failure description was that the rotaflow battery went flat during patient transport.According to the provided service protocol from 2019-10-22 the device was tested and the device is free of safety or functional deficiencies.According to the provided information the battery was replaced before testing during the regular two year maintenance.The device was used for transport outside of the hospital which is outside of the intended use of the device.The reported transport took place between the (b)(6) hospital and the (b)(6) hospital.As the device is only intended to be used inside a hospital.Further the provided information suggests, that the device was not regularly charged ore maintained by the user, as the device was according to communication only used for training purposes.The most probable root cause for this issue is user error and that the device was not regularly maintained.According to rotaflow ifu (instructions for use | 3.3 | en | 10, page 10, chapter 2.1.4 intended environment) the rotaflow system is intended for use within clinical institutions.The rotaflow console is not designed for transport in an ambulance.Thus the failure could not be confirmed.The device was used for treatment when the reported event occurred.The reported event caused this complaint.The occurrence rate is below the acceptance rate, thus no remedial action required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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