The customer's meter and strips were returned for investigation.The returned product was measured with a retention meter in comparison to a retention meter and master lot strips.Two human blood samples from warfarin donors and internal reference meters were used.Donor 1 inr: 2.8 inr, donor 2 inr: 2.8 inr.; donor 1 hct: 48%, donor 2 hct: 48%.; testing results: donor #1: retention meter and master lot strips: 2.8 inr , customer meter and customer strips: 2.7 inr.; donor #2: retention meter and master lot strips: 2.8 inr, customer meter and customer strips: 2.9 inr.All inr values were within the specified maximum difference between measurements.No error messages occurred.The returned material and the retention material meet specifications.The complained test strips have been calibrated against the who standard and are in scope of the roche initiated recall.For these test strips there is a potential for a product problem when the inr is > 4.5.Values > 4.5 inr showed an increasing positive bias.The information in the case is consistent with the details of the recall and the issue has been fully investigated.Medwatch fields concomitant medical products and device evaluated by mfr have been updated.
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