User facility contacted magellan's product support team to report a user touched the dc part of the ac adaptor and it felt like a "hot cup of soup." during troubleshooting with user, product support (ps) verified there was no batteries installed in the unit.Ps asked if the back of the analyzer was heating up, it was not but it was making a "beeping" noise and the screen was off.Also, user clarified the person affected did not seek medical attention, user stated the person was fine.Ps advised the user to quarantine the instrument and ac adaptor.The instrument, (b)(4), and ac adaptor were returned to magellan.During investigative testing by magellan, ps was able to turn on the instrument with the returned ac adaptor, an in-house ac adaptor, and batteries.The analyzer's main pc board was not electronically damaged.The customer's complaint of the return ac adaptor's dc part heating up was verified during in-house testing.Further tests were performed on the returned ac adaptor.The dc end of the ac adaptor was cut into two halves to identify the short.After separating wires inside, the adaptor was not heating up when plugged into a power supply.No patient impact or harm was reported.(b)(4).
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