Zimmerbiomet complaint number (b)(4).An certain® gold-tite® hexed screw (item # isha43) was not returned.Since product has not been returned, visual/functional inspection could not be performed.The investigation has been performed based on the available information using the item #/ item # and lot # (dhr/ifu/rmf).Dhr review and complaint history review could not be performed, as the lot number associated with the reported product is not available.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.A complaint history review by item number was conducted for the (item # isha43) dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformance/capa/hhe/d/ie/product holds for the reported device related to the reported event.Therefore, based on the available information, device malfunction could not be verified and the reported event was non-verifiable.No further investigation or immediate capa/hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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