Reporter is company employee.Investigation summary:the device was received and evaluated at the service center.There was no allegation of malfunction against the device from the customer, however, defects were found with the device during service evaluation.It was found that the right cover of the device was cracked.Also the right roller pump head was damaged and the over pressure was out of tolerance.The device was found to not be calibrated correctly.A mechanical upgrade was performed, pressure mechanism re-adjusted, and the irreparable cover, the defective pump roller, and the color coding for tube set were replaced.The device was cleaned, newly calibrated, repaired and found to be fully functional.The incorrect calibration of the device may have caused the over-pressure to go out of tolerance.Also the cracked cover is most likely a result of user mishandling of the device.However, given the information provided we cannot discern a definitive root cause for the other identified failures.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 06/18/2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device report from synthes reports an event in (b)(6) as follows: it was reported that during service assessment 4580 fms duo+ pump/shaver combo device was identified as defective.No reported malfunction from the customer, no patient involvement, and no surgical delay.The failure was detected during electrical safety test.This is report 1 of 1 for complaint(b)(4).
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