Additional information has been provided in d.10, g.1, g.2, h.3, h.6 and h.10.A probe sample was not received at the manufacturing site for evaluation for the report of aspiration and cutting not efficient; therefore, the condition of the product could not be verified.No lot number was identified with this complaint; therefore, device history record reviews could not be conducted.A probe sample was not returned and no lot information is available, therefore, the root cause for the customer complaint issue cannot be determined.The company service representative examined the system and replicated the reported event.The system failed the smart vit test.The pneumatic test tubing and the vitrectomy valve l5 were replaced to resolve the issue.The system was then tested and met all product specifications.The system manufacturing device history record (dhr) was reviewed.Based on assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to a nonconforming vitrectomy l5 valve.The manufacturer internal reference number is: (b)(4).
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