The sample was not received at the manufacturing site for evaluation for the report of phaco tip broken; however the photo attached to the parent complaint confirms the reported issue of phaco tip broken.No lot number was identified with this complaint; therefore, lot record reviews could not be conducted.The report of phaco tip broken is confirmed based on the photo attached to parent complaint.However; because a sample was not received at the manufacturing site and no lot information was provided, the root cause for the customer complaint issue cannot be determined.The exact root cause for this complaint is unknown; therefore, specific action with regards to this complaint cannot be taken.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.The manufacturer internal reference number is: (b)(4).
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