Additional manufacturing narrative: other, other text: the returned device was evaluated.Visual inspection was performed and no external damage or defects were observed.During functional testing, the device did not power on using battery power or ac power and the was found to be unable to charge.Internal inspection isolated the failure to a broken component solder on the system circuit board.A service history record review reveals that this unit was in the field for over one (1) year with no previous reported issues related to this reported event.
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