H10.H3, h6: we have now completed the investigation for this complaint.A review of the device history showed that this unit passed all acceptance criteria and was compliant upon release for distribution.There were no indications to suggest the device did not meet product specifications nor did it allege any product deficiencies.Complaint history for the reported failure has been reviewed and shown that in the previous four years there have been further instances.These instances are being monitored to determine if additional actions are required.The device, used in treatment, has not been returned for evaluation.Visual inspection and functional evaluation could not be performed.We have been unable to confirm a relationship between the event and the device or identify a root cause on this occasion.It is possible in certain situations that the device may not alarm due to the pressure sensor readings inside the pump still being within tolerance.This situation could occur when there is misalignment or a physical blockage at the softport to dressing interface.Suction failure can occur as a result of an insufficient seal on the dressing.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.
|