The product analysis result indicates that inner assembly would spin, and middle would index freely by hand with no unusual resistance.There was no damage to the tip however the inner shaft was bent just distal to the inner hub which would have resulted in the wobbling.When viewed under magnification, there was damage to the hubs that is consistent with improper or difficulty loading the device into the handpiece: dimples on the front hub prior to the locking area caused by a misalignment of the handpiece locking mechanism; locking area deformation caused by the back side of the front collet of the handpiece; and deformation of the proximal inner hub chevrons caused by the handpiece drive mechanism.There were no loose components.Even with the deformation of the hubs, functionally the device loaded securely into a handpiece ran at 5,000 rpm in oscillate mode/direction but wobbled as reported.A review of the xpi did not indicate any evidence to point to improper manufacturing and there are checks for damage throughout the process.A bur or blade that is not properly loaded would result in improper support from the handpiece, engagement with the suction seal, drive, and locking mechanism.The complaint was confirmed.In the returned condition, there was an out of specification condition that is likely related to the complaint (due to physical damage).The most likely underlying cause is consistent with, misuse / use error.If information is provided in the future, a supplemental report will be issued.
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