Model Number HEWAA3010080810/1 |
Device Problem
Product Quality Problem (1506)
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Patient Problem
No Patient Involvement (2645)
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Event Date 10/31/2019 |
Event Type
malfunction
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Manufacturer Narrative
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It was reported that the product is available for investigation, it should be returned to intervascular for examination.The review of historical data indicated that no other similar complaint was reported for the same lot number.The device history records review concludes that there is no non-conformance / planned deviation in relation with the event reported.The investigation is still ongoing.A follow-up report will be sent upon completion of the investigation.
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Event Description
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Before surgery, when the customer opened the packaging, they found yellow stains on the surface of inner packing.The product was not used.Picture attached to the complaint form shows product still in inner and outer blisters.
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Manufacturer Narrative
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(10/193) the involved product was returned to intervascular and was visually inspected by our quality assurance (qa) supervisor.Results are as follows: - "after manual peeling of the internal blister lid, it appears that yellowish aureoles are visible on the lid corresponding to the location of the product in the internal blister." - "there is no collagen excess on the external or internal surface of the product" the conclusions are that the product is not compliant with our list of standards for acceptation and rejection for packaging and that root cause is unclear but probably related to inappropriate storage conditions by logistic actors.(4315) no conclusion can be drawn on the exact origin of the defect.The conducted investigation suggests that the device was not defective at the time of manufacturing.However, the product, as it was returned to intervascular, does not conform to the specification.Therefore, a non-conformity report has been initiated in order to investigate the root cause and take appropriate corrective actions if necessary.
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Event Description
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See initial mfr report #1640201-2019-00091 complaint #(b)(4).
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Search Alerts/Recalls
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