Product complaint # (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device does not turn was confirmed.It was found that there was a short circuit in the motor cable and the insulation resistance of the motor cable was out of tolerance.The motor cable was replaced and the device was tested and found to be working according to specifications.However, given the information provided we cannot discern a definitive root cause for the short circuit and damage to the motor cable.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on (b)(6) 2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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