The sysmex ca-600 series instructions for use (ifu), chapter 12 - troubleshooting, section 12.1 - introduction, informs the user: "when an error occurs in a sample, the analysis data relative to the error is displayed "***.Repeat analysis is required in the case of either an instrument error or an analysis error (shown as "***.In the stored data and on print out)." additionally, analysis data error, informs the user of error codes and messages that may accompany a result and provides probable cause for the error as well as actions / steps to undertake to resolve the issue.For the "clotting method", the "no coagulation flag" err[32], the ifu indicates: "coagulation reaction can not be detected".The ifu further states as an action/step: "make comprehensive judgment, taking various aspects into consideration, including whether or not any error is involved in samples (storage status, blood collecting procedure, etc.) and reagents (storage status)." the analyzer performed as designed by alerting the operator that results needed verification prior to reporting.The operator failed to follow the troubleshooting steps for the "no coagulation" flag and did not verify the results prior to release.
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