The customer reported that their central nurse's station (cns) is showing communication loss for a single multiple patient receiver (org).
Nk ts logged into the system and found that this org does not show in the org settings or the cns host table.
No patient harm or injury was reported.
The customer will be sending the failed unit in for a repair and further evaluation.
Nihon kohden continues to investigate the reported event.
Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.
56 when additional information becomes available.
Additional device information: the following devices were used in conjunction with the org, but did not experience failure: cns - model: pu-621ra: s/n: (b)(4).
Approximate age of the device: 54 months.
Device manufacturer date: 05/29/2019 unique identifier (udi) #: (b)(4).
Attempts to obtain the following information were made, but not provided: variety of transmitters - model #: ni, s/n #: ni.
Approximate age of the device: ni.
No serial number was provided, so the age of the device is unknown.
Device manufacturer date: ni, unique identifier (udi) #: ni.
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