Investigation - evaluation: reviews of complaint history, device history record, manufacturing instructions, quality control data, and the instructions for use (ifu) were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precaution: enclose the device in the sheath before removing from the tray/holder.Precaution: do not use excessive force to manipulate this device.Damage to the device may occur.No product was returned.No photos were provided.A search of the north american distribution center (nadc) database found all devices from the complaint device lot have been shipped.Therefore, no similar product from the same lot is available for investigation.The complaint device was not returned.Based on the provided description of the event, one or more of the basket wires broke during use.There are multiple possible causes for the reported issue: the size/shape of the stone(s) could have placed force on the basket wires.The basket wires could have contacted another device being used.A manufacturing issue could have caused the wire to be weaker than normal.With the information available, a determination of the cause could not be determined.All baskets are inspected during manufacturing and quality control checks, including a tensile test of the basket assembly.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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