Service provider reported as the end-user was attempting to enter their adaptive van via the incorporated ramp, the device was inadvertently maneuvered to close to the ramp side which allowed one of the caster wheels to drop over the edge.This action caused the device to be unstable, resulting in the device falling over to the side with the end-user.Reports indicate the end-user did not seek medical intervention initially, but reported to have gone to the hospital for an evaluation 2 days after the event due to pain in their leg which had not subsided since the event date.The end-user was reluctant to provide the outcome of the medical evaluation, other than having continued pain in their leg.The device was put through a full operational test to which no abnormalities were noted, less the damages sustained as the result of the fall.System logs were reviewed and no abnormalities were noted.After evaluation having found the device to be fully operational with no notable issues with the drive characteristics, combined with the end-users testimony of events, the service provider concluded this event as being use error.The dhr was reviewed and the device met specification prior to distribution.
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