The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product. if additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The device history record was reviewed and indicated that the product was released accomplishing all quality standards.Physical samples were not received for the investigation, but three photos were provided.A limited investigation was performed by visually analyzing the photos.Two of the three images are of the soft packaging showing product code 1186000444 and lot number 720624x.The other photo shows a plunger and rubber tip assembly which has been removed from the barrel of the syringe.The barrel is not visible in this image.Although it is difficult to see with certainty, it appears as though the rubber tip may be either malformed or damaged.The rubber tip seems to be fully seated onto the plunger tip and the plunger does not appear to be broken.Without a physical sample being returned for evaluation, we are unable to visually confirm a specific issue, complete a physical analysis of the syringe to confirm the functionality, or determine a definitive root cause.If samples are received at a later date, the complaint will be reopened, and the investigation will be updated accordingly.A quality alert will be placed to create further awareness of the reported condition.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for qa tracking and trending purposes.
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