The site¿s local philips field service engineer determined the lockups were caused by a hardware failure within the acquisition module and had it replaced to resolve the customer¿s immediate concerns.Once replaced, the system passed all tests and was operating to the manufacturer¿s specifications.The system was then monitored for further issues with the same error signature and the problem did not recur.The suspect acquisition module was returned to philips for further evaluation.Engineering performed a thorough failure analysis and could not reproduce the reported failure.If this issue recurs, another complaint report will be generated to further investigate the problem.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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