Manufacturing site evaluation: we received a complaint about a nk651d - biolox delta prosth.Head 12/14 36mm m.We did not receive the product nor the label for investigation.Investigation: no investigation possible, due to the lack of components.Batch history review: the device history records have been checked for the available lot number (52533512) and found to be according to the specification, valid at the time of production.There is no indication for a labelling/manufacturing failure.The retention sample is correct and shows no deviation.No further complaints registered against the same lot number.Conclusion and root cause: the failure is most probably not product related.There is no indication for a product related failure.Rationale: on the basis of the provided information and without the product/label, a clear conclusion can not be drawn.After a review of the device history records, there is no indication for a labelling/manufacturing failure.Corrective action: a capa is not necessary according to sop sa-de13-m-4-2-04-000-0 (corrective action and preventive action).
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