Sakura service technician was at site on december 4, 2019, and tested unit operation.Site had cleaned all paraffin tanks and replaced all paraffin.The service technician pumped in and out of paraffin station 1 and 2, did not see formalin in the paraffin.All level sensors were tested good.Unit were retested, operated to sakura specifications, no issue was identified.The most likely cause of the issue is user error; user did not realize that the retort was full of formalin from station #2, filled it with fresh formalin and when it drained back, it caused overflowed and contamination.Site reported on december 9, 2019, that they replaced all reagents and paraffin on (b)(6) 2019, and ran 2 days with no issues.
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