User facility first contacted magellan's product support team to report they were encountering high patient results.However, upon review of their data the firm encountered one suppressed result.The user recorded a 3.6 ug/dl result for patient #1 (reference lab results were 39.8, 41.0, and 33.9 ug/dl) on instrument s/n: (b)(4).The analyzer, ac adaptor and test kits 1915m -07 and 1908m-06 were returned to magellan for evaluation.Upon receipt of the returned items, magellan conducted testing to confirm the reported issue.However, the firm's test results did not confirm the reported failure of a suppressed result for either the returned kits or the returned analyzer.Magellan did verify that the user properly followed the instructions for use of controls with no unusual results.The controls were within range.No user or patient impact or harm was reported, the issue is currently still under investigation.Case (b)(4).
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