Complaint device was not returned therefore a document based review will be performed.It should be noted that this file is related to another complaint file.(b)(4), 3001845648-2019-00762.Prior to distribution, all echo-hd-19-a devices are subjected to functional checks and visual inspection to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.As the lot number is unknown the device history records could not be reviewed as part of the investigation.The notes section of the instructions for use, which accompanies this device instructs the user to inspect the device prior to use for any damage: "visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use".There is no evidence to suggest that the customer did not follow the instructions for use.A definitive root cause could not be determined from the available information.No answers to the standard additional questions were received making it very difficult to determine a potential root cause.Based on the very limited information shared, a possible root cause could be attributed to excessive force which can be applied when trying to get the needle out of the scope during advancement, potentially resulting in the scope damage.Complaint is confirmed based on the customer's testimony.The patient outcome is unknown.Complaints of this nature will continue to be monitored for potential emerging trends.
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