H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the probe is out of alignment is confirmed.The root cause of the reported issue is a software issue.The device was serviced, tested and returned to the customer.A history review of serial number dybzac549 showed one other similar complaint from this serial number.Both complaints for this serial number (dybzac549) have been reported from same facility.
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