Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device doesn't turn due to a jammed motor was unable to be confirmed.It was however found that an o-ring was missing.A cut was found in the motor cable and the protective conductor resistance was out of tolerance.Also, there was a short circuit in the motor cable.The missing o-ring was replaced along with the defective motor cable and the device was cleaned, tested and found to be fully functional.User mishandling is the most possible root cause for the cut in the cable.The damage to the cable may have caused the short circuit.This may have further caused the device to not function as intended as reported by the customer.It is also possible that the o-ring went missing during the cleaning process by the customer.However, given the information provided we cannot discern a definitive root cause for the same.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on (b)(6) 2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history lot : the service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on (b)(6) 2018 and passed all functional testing before being returned to the customer.
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It was reported by the affiliate in (b)(6) that during an unknown procedure, it was observed that the motor of the micro tornado handpiece device was jammed and it did not turn.The procedure was completed using a replacement.No patient consequence and no surgical delay was reported.During in-house engineering evaluation, it was determined that there was a short circuit in the motor cable on the device.There was no delay in the surgical procedure.There was a spare device available for use to complete the surgery.There was patient involvement.There were no reports of injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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