H.3., h.6.: two sealed samples were inspected and found to meet specifications for package integrity, ph, osmolality, surface, edge, base curve and diameter.The investigation included a review of the complaint history/trend, manufacturing records, component nonconformance history, nonconformance history, in process sampling/control information, equipment logbook, sterilization, retain sample inspection, and, training deviations.There were no deviations that would contribute to the nature of the complaint.The lot met release criteria and is acceptable for continued distribution.No root cause was able to be identified based on the manufacturing conditions as all processes were reviewed and found to be within specifications.Per the sterilization effectiveness memo, due to the sterilization cycle used to produce the contact lenses, it can be concluded that any infection of the eye suffered by patients using lenses that have been terminally sterilized and are taken from an intact primary package cannot be the result of any organism originating from that package.There were no non-conformances identified related to sterilization of the complaint lot.In addition, the consumer did not indicate any leaking packages or that there was no saline in any package or any other seal related events, no sealing related defects were identified during any in process inspections of the complaint lot, nor during final inspection of the complaint lot.In addition, two sealed samples that were returned by the consumer were inspected and found to meet manufacturing specifications.There was no capa required as a result of this investigation as a root cause was not identified.Trends and complaint investigations will continue to be monitored and action taken if warranted.The manufacturer internal reference number is: (b)(4).
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Additional information was received on 19dec2019 via email stating that the event took place at (b)(6) 2019.It was reported that the consumer experienced a painful, watery, red eye, photophobia and swelling.It was also reported that the eye affected was only the right eye.The consumer sought medical attention on (b)(6) 2019 and was diagnosed with corneal infiltrate/ulcer.The consumer was prescribed with moxifloxacin every 30 minutes for first hour then every hour after, tapered to four times a day after three days.It was reported that the symptoms have resolved.
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