Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device noted oil separation in the window, scratches on the window, scratches on the tip shell and handle, wear on the i-tube, scratches on the can end, and scratches on the connector.The extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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