The report of the autopulse platform (sn (b)(4)) with a blank screen was confirmed during functional testing, the root cause was due to a defective lcd board like due to user mishandling.Upon visual inspection, the top cover and front enclosure were damaged and the clutch plate was observed to be sticky.These observations are not related to the reported event.Evaluation of the platform, the user control panel displayed a blank screen due to a defective lcd board.Upon customer approval, the top cover, front enclosure and processor board will be replaced and the device will be further tested to full specification.Historical records were reviewed for service information related to the reported complaint and there was no history of complaint reported for autopulse with serial number (b)(4).
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