The reported event was inconclusive as no sample was returned for evaluation.A potential failure mode could be ¿low flow due to tubes are not fully connected to port barbs¿.A potential root cause for this failure could be "incorrect machine set up".Additionally, an incorrect arctic gel pad was used for the patient, indicating a potential failure mode of "incorrect product selection" and a potential root cause of "incorrect size selected" the lot number is unknown; therefore, the device history record could not be reviewed.The product code for this z300-unknown articgels pads product is unknown.Therefore, bd is unable to determine the associated labeling to review.Although the product code is unknown, the z300-unknown articgels pads product labeling is found to be adequate based on past reviews.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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