Customer called and reported that they got hospitalized due to low blood glucose on (b)(6) 2019 with blood glucose of 20 to 70 mg/dl at the time of the incident.
The customer was given food, glucose tablets, and intravenous glucose to treat.
The customer experienced symptoms such as a seizure.
The customer was wearing the insulin pump during the incident.
The customer noticed a damaged reservoir compartment when they got discharged.
Troubleshooting was not completed.
The customer was on a type 2 diabetes medication at the time of the event.
The insulin pump will be returned for analysis.
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Device passed the functional test, including the displacement test, rewind, basic occlusion test, occlusion test, prime/a33 test, excessive no delivery test and delivery accuracy test at 0.
08720 inches.
The stop current and run current measurement tests are within specification.
Device also passed self test, off no power alarm test and a21 error test.
Device uploaded properly using carelink.
Device had cracked display window, broken battery tube threads and a partially broken reservoir tube lip.
The test p-cap and reservoir does lock in place in the reservoir compartment.
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