H3, h6: the device, used in treatment, has been returned for servicing only, not fault was found with the device, as such we are unable to establish a relationship between the event report and the device.A review of the device history showed that this unit passed all acceptance criteria and was compliant upon release for distribution.There were no indications to suggest the device did not meet product specifications nor did it allege any product deficiencies.Complaint history has been reviewed with similar instances recorded in the previous four years, which are under constant review monitoring for adverse trends.Battery failure can occur due to certain situations: 1.The lithium ion re-chargeable battery, contained within the device is subject to a limited number of charge cycles, battery failure can occur when it has reached its life expectancy.2.The renasys device is also fitted with a safety design feature, which activates when the battery detects that it has achieved a certain temperature, charging will pause.The instructions for use offer detailed guidance on steps taking with regard to charging the device.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.
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