No patient information provided as no patient was involved in this concern.Other relevant device(s) are: product id: 9735795r, serial/lot #: (b)(4).The manufacturer representative went to the site to test the navigation system.The reported issue was confirmed and the monitor was replaced.The monitor was returned to the manufacture for evaluation.After functional testing and visual/physical examination the reported issue was confirmed.The reported problem could not be duplicated.They ran the monitor for multiple days and the monitor remained working during testing.Touch screen and audio functioned normally without failure.When they plugged the monitor in it did show horizontal flickering at the splash screen.An electrical failure was observed.If information is provided in the future, a supplemental report will be issued.
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