The customer reported they were not able to adjust the articulation angle on an s8-3t model transducer while in use with an ie33 ultrasound system.A philips field service engineer confirmed the problem as described by the customer and replaced the transducer to resolve the issue.The transducer remains at the medical facility as the customer has declined return of the failed transducer.Since the device was not returned to the factory and a return is not expected, no additional failure analysis can be performed.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.H3 other text : the transducer remains at the medical facility as the customer has declined return of the failed transducer.
|