Product complaint # (b)(4).
If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
Initial reporter phone number: (b)(6).
Investigation summary: the device was received and evaluated at the service center.
The failures reported by the customer were unable to be confirmed upon evaluation.
However, it was found that the cpu board was defective and that the device restarts when the shaver is activated.
The device had initialization failure and there was alarm during operation.
The defective cpu board was replaced, the device cleaned, newly calibrated, tested and found to be fully functional.
The defective cpu board can be held responsible for the identified failures during evaluation of the device.
However, since the reported conditions were not confirmed,the root cause for the reported failures cannot be determined.
The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.
The device was last serviced on (b)(6) 2019 and passed all functional testing before being returned to the customer.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field udi: (b)(4).
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It was reported by affiliate via phone that during a shoulder repair, fms vue fluid management system handpieces were getting too hot, the finger switch did not responded the way it should, 1 shaver was not responding at all, and the pressure was not held in some occasion.
Another handpiece and fms pump were used to complete the surgery.
There was surgical delay.
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