A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.One 0.9 millimeter (mm) ultra infusion sleeve without bubble suppression insert (bsi) was visually inspected and a pierced hole was found at the center of the infusion sleeve shaft.Irrigation free flow was measured with the 0.9mm mini flared tip and ultrasonic handpiece and met specifications.During testing, fluid leakage was visually detectable originating from the pierced hole on the shaft.The damage was not made by a sharp edge rather exhibited signs of a puncture and tear.The tear is consistent with damage that occurs as a result of the phaco tip inadvertently piercing through the infusion sleeve during attaching to the handpiece.This error will cause a tear in the infusion sleeve.The customer should be reminded the directions-for-use state good clinical practice dictates the testing for adequate irrigation and aspiration flow prior to entering based on the analysis of the returned sample, the customer's event is related to customer handling during the surgical set up process.Improper mounting of the infusion sleeve on the handpiece phaco tip can cause a tear or piercing through the infusion sleeve, leading to the customer's reported experience.After an investigation of this complaint, it has been determined that no action will be taken at this time as the root cause is related to user handling.The manufacturer internal reference number is: (b)(4).
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